Testimonials
Our staff are selected for their compassion and life experience and will support you in achieving your own well-being goals, to allow you to continue to live in your own home for as long as possible. Below is a small selection of the testimonials we receive from grateful clients and their loved ones.
Well beyond the call of duty
I wish to place on record and extol the virtues of Hannah who, in a recent medical emergency situation, went well above the call of duty to assist my wife, and myself.
I had a cardiac episode of considerable urgency which required hospitalization this past Saturday. My wife suffers from Alzheimer’s and had to accompany me to the hospital as she is incapable of caring for herself. I was unable to get her into respite care and called Hannah to see if we could arrange an emergency carer. Hannah gave up her own time over the weekend, came to the hospital, and stayed with her for the weekend. She was outstanding in her devotion to my wife’s care and arranged for our normal carer to be with my wife today in my absence.
I cannot speak highly enough of the goodwill and charity of spirit she displayed and I am eternally grateful for her solicitude toward both of us.
She is a testament to Co. As. It. Community Services and the values it espouses.
Name Witheld – Husband and Carer
Calmness and compassion in an emergency
On the morning of 10 February 2021, my mother had a seizure for 5 minutes which rendered her unconscious for 15 minutes. I would like to offer my extensive thanks to Care Worker, Rachel for the way that she handled the emergency. She called triple 000, kept my mother shaded by holding a floor mat above her. She briefed the paramedics while I attended to mum.
Rachel is a credit to your organisation. She showed calmness and great compassion toward my mother during the emergency. Furthermore, Rachel undertakes the cleaning of my mother’s home to a high standard.
Please pass on my thanks.
Mum is already on the road to recovery.
Bruce Litchfiled – Son of CHSP Client
Look to the future with a little more hope
Leanne is a carer for my Mum, Cheryl Westerman…I’ve thought
of different ways to begin this letter, but the most suitable way is just by
saying thank you for all the hard work! Because of Leanne, my Mum has a
caring soul near her when I am not, is well taken care of, and can feel
the joy of having small conversations throughout the day and can look
to their future with a little more hope.
I understand that some people are quick to point out mistakes and wrong doings
but not so eager to point out the amazing job, kind acts, caring support and loving understanding others provide. Leanne tips the scales with the latter.
I am able to attend to everyday duties with the utmost confidence, that my Mum is in very capable hands. Leanne’s care for my Mum is appropriately
personal and extremely professional at the same time. The exact combination of care my Mother requires.
Thank you again to Leanne and the team at CO.AS.IT for the fabulous, ongoing care of my Mum. Merry Christmas and Happy New Year to you ALL!!
Kim Cowan – Daughter
Service level was higher than we expected
Thank you so much for the amazing work and patience of your team. From day one your service has been first class you have kept us informed on every occasion as it was needed. You have ensured that Norman could safely stay at home while he reached the decision himself to go into a permanent placement in a nursing home. Norman will be entering the nursing home tomorrow in good health, thanks to the service your team have provided.
Your service level was higher than we expected and your feedback was amazing.
Thank you again
Barry and Janice
Compassion, understanding and always smiling
My name is Leeanne Kowitz and my mother Johanna Binding has been a client of yours for some years and recently, after the passing of dad and mum now palliative care at home with increased support from your organisation, she is able to stay in comfort with family around her.
Our journey within the last 12 months has been difficult and the amazing support you all have provided for our family has enabled us to appreciate life and know mum is in good hands.
So please accept our very grateful thank you for all that you have done and continue to do, your staff have become an extension of our family, with commitment, compassion, understanding and always smiling.
Whenever Concetta has spoken to me, she always make me feel comforted and has fantastic people skills, please pass on my appreciation. She is part of an amazing team.
Angie has been a part of mum’s world for quite some time and I would like to express my sincere appreciation that a beautiful soul with a kind heart, goes above and beyond and brings so much joy to my mother. We so often under-estimate the power of a smile, a kind word, a compliment or the smallest act of caring, all of which have the potential to turn a life of sadness around.
I recently had Sarah come and review mum’s care plan, such a caring and committed person and passionate about her job. She listened to my story and spoke with mum with warmth and respect.
The girls who have helped recently while Angie has been unavailable, thank you also, mum can’t thank you enough for all that you do. When you get to know someone’s story, the connection begins of understanding and being a part of mum’s life, you girls rock.
At the end of the day, the world continues and days turn into nights, seasons change and we live our lives. So having you all through these times has helped through so much sadness and given us so much strength. Know that in our hearts you have a special place and we are forever grateful. Sending big hugs to you all.
Leanne – Daughter
Wonderful staff and coordinators
I just wanted to take the opportunity to say thank you for having such wonderful staff and coordinators.
My mother has been cared for by the co-ordinator, Anna, who is prompt, efficient, and effective.
My mother, who recently lost my father, last September, they were married for 62 years and lived in Melbourne up until October last year, has struggled to make the necessary adjustments and transition to her new life without my dad. It’s been very sad for her.
I also want to express my thanks and appreciation to your lovely staff, in particular to Helena who makes mum’s twice-weekly visits to Casa Serena so enjoyable.
Mum tells me that from the driver to the meals, she is treated absolutely wonderfully.
Her only ‘complaint’ is “I wish it never had to end!’
For me, handling the death of my father and bringing my mum to Brisbane after living 65 years in Melbourne, has been a handful and quite stressful not to mention extremely sad. CO.AS.IT has made this challenging transition bearable. The handling of any issue has been carried out with the utmost compassion and professionalism.
Thank you thus far!”
Lillian